STEP 1
Contact Your Claims or Licensed Insurance Representative
Talk to your representative about your concerns. Your representative is a highly skilled, highly educated professional who understands the critical importance of insurance to your financial security and peace of mind, and will represent your best interests to the insurance company.
STEP 2
Contact the Complaint Liaison Office
Bring the issue to our Complaint Liaison Office. If your broker is unable to resolve the issue on your behalf with our personnel, you can contact our Complaint Liaison Officer by letter or email:
D.L. Deeks Insurance Services Inc. (“Deeks Insurance”)
Complaint Liaison Office
1500-700 University Ave,
Toronto, Ontario
M5G 0A1
Email: [email protected]
It is our goal to resolve your complaint within 30 working days. If this is not possible, we will let you know within the 30 working days that it will take longer and explain the reason for the delay.
Please include your full name, address and telephone number. In addition to providing the details of your concern, please have your policy or claim number at hand so that we can begin our review as quickly as possible. Deeks Insurance will work very diligently at resolving the problem to your satisfaction.